Rehearsal · not a real request

If a formal information request arrived today for case DEMO-004

A typical request asks for the items below. This readout checks each one against the evidence recorded on the case as of 2026-06-09T09:15:00+00:00.

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Repair logs, works orders, and completion records for the property covering the period of the report.
Partly ready
Action: No works stage is active yet; attach repair history imports so the period is still covered.
Inspection or survey reports for the reported hazard, including findings and the inspector's role.
Ready to supply
- recorded completion 2026-06-04 (Investigate potential significant hazard)
Records of communications with the resident about the hazard, including what they were told and when.
Not currently held
Action: Attach resident communication records or import the comms thread.
The written summary of investigation findings provided to the resident, with delivery evidence.
Ready to supply
- recorded completion 2026-06-04 (Send written summary to tenant)
Records of attempts to access the property, including dates, methods, and outcomes.
Partly ready
Action: No access barrier is recorded; if access was attempted and refused or missed, log each attempt as it happens.
Records of household vulnerability or risk factors known to the landlord and how they were considered.
Not currently held
Action: Record household context the team relied on as an operator case note so it can be retrieved under scrutiny.
The basis for the hazard classification: who decided the route, on what facts, and against which guidance.
Not currently held
Action: Record the hazard-interpretation decision (decider, observed facts, guidance, rationale) on the professional judgement trail.
Details of other hazards reported at the property and how concurrent hazards were assessed together.
Partly ready
Action: No linked hazards are recorded; review whether other open cases at the property interact with this one and link them.

This rehearsal simulates the structure of a typical information request so a case team can check what it could supply today. Actual Housing Ombudsman and Regulator of Social Housing requests vary by case. The readout names recorded evidence and gaps; it does not decide legal compliance, regulator acceptance, Ombudsman findings, or litigation outcomes.

If a formal information request arrived today for case DEMO-004

Repair logs, works orders, and completion records for the property covering the period of the report.

Inspection or survey reports for the reported hazard, including findings and the inspector's role.

Records of communications with the resident about the hazard, including what they were told and when.

The written summary of investigation findings provided to the resident, with delivery evidence.

Records of attempts to access the property, including dates, methods, and outcomes.

Records of household vulnerability or risk factors known to the landlord and how they were considered.

The basis for the hazard classification: who decided the route, on what facts, and against which guidance.

Details of other hazards reported at the property and how concurrent hazards were assessed together.