Case DEMO-003 evidence spine

Clock and evidence summary

Operational review view only. It does not decide legal compliance, regulator acceptance, Ombudsman findings, litigation outcomes, or case significance.

Clock start basis

No clock-start determination recorded. Record how the awareness date was established — the first signal, who decided, and the basis — so the duty trigger can be evidenced rather than asserted.

The clock start basis records how the awareness date was determined and by whom, so the duty trigger can be evidenced rather than asserted. It does not decide legal compliance, regulator acceptance, Ombudsman findings, or litigation outcomes.

Commitments to the resident

No assurances recorded. Record each discrete promise made to the resident with its source communication so promise-keeping can be evidenced.

The commitments ledger records assurances given to the resident and the outcome each one reached, so promise-keeping can be evidenced rather than asserted. It does not decide legal compliance, regulator acceptance, Ombudsman findings, or litigation outcomes.

Statutory milestones — prove it

0 of 1 active milestones currently provable from recorded evidence

• Investigate potential significant hazard

  pending

  Due: 2026-06-22T17:00:00 · Completed: Not recorded

  Investigate potential significant hazards within 10 working days. ( The Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025, regulation 6)

  Not yet provable. Evidence required: Investigation record, attendance notes, photos, and hazard decision.

  Run the mock information request or issue a guided proof link from the gap worklist.

Provable means a completion record, supporting citation, or typed evidence event is held for the milestone. It does not decide legal compliance, regulator acceptance, Ombudsman findings, or litigation outcomes.

Defensibility review

2 of 5 applicable review themes evidenced · 1 partly evidenced · 2 not yet evidenced

• Investigation record

  Not yet evidenced

  Published findings repeatedly cite landlords unable to evidence that an inspection or investigation took place, or what it found.

  Source: Housing Ombudsman, Spotlight on Knowledge and Information Management

  No investigation record is held: no completion timestamp, supporting citation, or investigation evidence event.

• Written summary to the resident

  Not applicable

  The written summary of investigation findings is a statutory duty within 3 working days of concluding the investigation; published findings cite residents left without written findings.

  Source: Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025

  The written-summary clock starts when an investigation concludes; no concluded investigation is recorded yet.

• Access attempts

  Evidenced

  Published findings cite landlords with no record of attempts to gain access when work stalled, leaving delay unexplained.

  Source: Housing Ombudsman, learning from severe maladministration reports

  • no_access event 2026-06-08 (demo-no-access-log)

• Works completion record

  Not applicable

  Published findings cite inspection findings never converted into evidenced works, and works claimed complete with no completion record.

  Source: Housing Ombudsman, learning from severe maladministration reports

  No works milestone is active for this case yet.

• Resident communication trail

  Not yet evidenced

  Published findings cite landlords with no record of what the resident was told or when, leaving the communication trail unverifiable.

  Source: Housing Ombudsman, Spotlight on Knowledge and Information Management

  No resident communication is recorded on this case.

• Source traceability

  Partly evidenced

  The Ombudsman calls knowledge and information management the closest thing to a silver bullet; published findings cite records that could not be retrieved or traced to a source under scrutiny.

  Source: Housing Ombudsman, Spotlight on Knowledge and Information Management

  Evidence events carry named sources, but no source citation is linked to a statutory milestone yet.

• Statutory deadline position

  Evidenced

  Awaab's Law sets investigation, written-summary, and works timescales; published findings cite deadlines passing with no evidenced action.

  Source: GOV.UK, Awaab's Law: guidance for social landlords

  • Investigate potential significant hazard: pending

This review maps recorded evidence against documented review themes from published Housing Ombudsman and Regulator of Social Housing material. It does not decide legal compliance, regulator acceptance, Ombudsman findings, or litigation outcomes.

Linked hazards

• DEMO-002

  Interacting hazards

  potential emergency · Ceiling leak near electrics, emergency attendance overdue

  Evidence complete: 0% · open gaps: 2

  Ceiling leak is feeding the damp reported in the adjoining room; assess and evidence both hazards together.

Linked hazards are recorded so concurrent issues at a property or household can be reviewed together rather than in isolation. The link records an operator judgement for review; it does not decide legal compliance, regulator acceptance, or Ombudsman findings.

Professional judgement trail

No interpretation decisions recorded yet. Record who decided the hazard route, on what observed facts, and against which guidance.

Interpretation decisions are made by a competent investigator or authorised landlord reviewer. EvidenceTrail records the decision, facts, guidance, and rationale for review; it does not auto-classify hazards, decide legal compliance, or replace professional judgement.