What is no-access evidence?
Short answer
No-access evidence records attempted contact, appointment details, attendance notes, and next steps when access to a property is not gained.
Operational note
No-access records should stay neutral. They should not automatically blame a tenant or decide legal fault.
Related resources
Sources checked
- GOV.UK Awaab's Law guidance for social landlords Jurisdiction/scope: England
- Housing Ombudsman Awaab's Law learning resources Jurisdiction/scope: England
Review sign-off
- Humanizer: PASS
- Legal-safety: PASS
- SME: PASS
- External solicitor review: NOT OBTAINED
Awaab EvidenceOS supports evidence gathering and operational review. It does not guarantee legal compliance, regulator acceptance, Ombudsman findings, or litigation outcomes.