Phase 2 update

Phase 2 announced for Oct 2026: see what changes.

14-day pilot readiness checklist

Most teams can start a pilot with what they already have. This checklist shows exactly what a 14-day pilot needs, what it does not need, and what you will have at the end — so you can scope it in one short call instead of a long project.

What a pilot needs from you

What a pilot does not need

What a 14-day pilot aims to leave you with

Data and governance during the pilot

This checklist supports pilot scoping and evidence review. It does not decide legal compliance, regulator acceptance, Ombudsman findings, or case outcomes.

Next steps

Sources checked

  1. GOV.UK Awaab's Law guidance for social landlords Jurisdiction/scope: England