Does Awaab EvidenceOS replace our repairs system?
No. It is an overlay around existing repairs, complaints, tenant, and contractor systems. Source references remain visible so the system of record stays clear during review.
Buyer questions before a pilot
What does a 14-day pilot need?
A named owner, sample data, source-system references, shared inbox examples, and reviewer roles for repairs, compliance, procurement, and information governance.
What can procurement review before a pilot?
The security questionnaire, DPA/DPIA notes, pricing, trust posture, procurement pack, launch blockers, and the proposed pilot scope.
Can tenants or contractors send evidence without a login?
Yes. The product direction uses zero-login proof links for scoped evidence requests, without exposing landlord-system records or internal case files. Tenants and contractors can contribute without internal accounts.
How are tenant access and no-access handled?
The pilot should separate appointment attempts, no-access notes, vulnerability context, tenant communication, and contractor evidence so reviewers can see what remains unresolved. Missed access is context for human review, not a fault decision.
What should legal, compliance, and information governance review?
EvidenceOS names sources, gaps, redaction status, audit events, and review limits. The landlord or adviser still decides legal significance for each case.
Does it guarantee legal compliance?
No. It supports evidence gathering, statutory-clock visibility, operational review, and pack preparation. It does not decide legal compliance or outcomes.
How does pricing work after the pilot?
The pricing path stays explicit: pricing starts with the pilot plan, then moves to provider or group packaging only after rollout criteria, data scope, and procurement blockers are understood.
FAQ source and review sign-off
These answer-first FAQ entries are checked against source-register constraints and existing product evidence. They support buyer review and do not replace legal, procurement, security, or information-governance review.
- Source IDs: `govuk-social-landlords-guidance`, `uksi-2025-1042`, `housing-ombudsman-awaabs-law`.
- Legal-safety: PASS
- SME: PASS
- External solicitor review: NOT OBTAINED
Best next step
Start with the guided demo and a privacy-safe pilot request. Bring repairs, compliance, procurement, and information-governance reviewers into the same conversation before production tenant data is introduced.