Awaab cases rarely live in one clean system

Repairs records, complaint notes, emails, contractor updates, tenant photos, no-access evidence, and board reporting often sit in separate places. EvidenceOS gives repairs and compliance teams a shared evidence layer around those systems.

Clock risk

See source-mapped clocks, next due milestones, and overdue or at-risk cases.

Evidence gaps

Spot missing investigation, communication, contractor, access, and pack evidence.

Review-ready packs

Prepare conservative board, complaint-handling, or internal governance-style material for review.

Overlay workflow across existing systems

EvidenceOS does not replace housing management, repairs, complaints, tenant, or contractor systems. It joins the evidence questions that cut across them: what happened, which clock is live, what proof is missing, and who needs to review it.

Repairs source Awareness and job history

Import report dates, inspections, safety works, access attempts, and job notes.

Complaints source Escalation and review context

Connect complaint stage, promised actions, review owner, and board-report needs.

Tenant communication source Messages and proof requests

Track tenant updates, vulnerability notes, proof-link responses, and redaction status.

Contractor evidence source Works, photos, and no-access trail

Pull contractor updates, visit outcomes, supporting photos, and unresolved blockers.

What the 14-day pilot proves

Start with sample case data, map the first workflow, and show exactly where evidence exists, where it is missing, and what a reviewer can see.

Import or map cases

Use CSV exports, saved mappings, shared inbox records, and source references.

Request proof

Send zero-login evidence links to tenants and contractors without internal access. Proof links ask for scoped evidence, not blame.

Export the pack

Review clock status, evidence gaps, redaction notes, and pack-readiness evidence.

Clock Clock cockpit

Source-mapped milestones make at-risk and overdue case work visible without turning the product into legal advice.

Evidence Evidence gap chase

Missing investigation, communication, contractor, access, and pack evidence is shown as operational work to review.

Collection Zero-login proof collection

Tenants and contractors can contribute evidence through scoped links rather than receiving internal system access.

Review Review-ready pack trail

Packs collect clock status, citations, redaction notes, source references, and known gaps for board, complaint-handling, or internal governance-style review.

Right fit

  • Registered providers, ALMOs, and council housing teams.
  • Teams with fragmented repairs, complaints, inbox, and contractor evidence.
  • Leaders who need board, complaint-handling, or governance-style review material.

Not right for

  • Buyers seeking a full repairs-management replacement.
  • Teams seeking legal advice or compliance guarantees.
  • Private landlords outside the current social-housing scope.

Choose your landlord path

Start from the operating model that matches the buyer group. Each path keeps the language to role-specific operational review rather than legal advice or outcome promises.

Registered provider route

For housing associations and private registered providers aligning repairs, complaints, compliance, and board evidence.

Registered provider fit

Local authority route

For council housing teams coordinating repairs, complaints, tenant contact, scrutiny reporting, and information-governance review.

Local authority fit

Objections buyers raise before a pilot

The pilot path is designed to answer buyer risk without overstating the product. These are operational answers, not legal advice or compliance guarantees.

Existing repairs system

EvidenceOS sits beside existing repairs, complaints, tenant, and contractor tools. It keeps source references visible rather than asking teams to rip out the system of record.

Procurement route

Start with a scoped pilot and review the buying-room materials before deeper integrations. Open procurement pack.

Legal risk

The product supports evidence gathering and review; a landlord or adviser still decides legal significance for each case.

Tenant access

Proof links can collect scoped evidence without asking tenants to log into landlord systems or exposing internal records.

Data protection

Redaction, audit metadata, and DPA/DPIA inputs stay visible for buyer security, privacy, and procurement review. Review trust posture.

Built for procurement review, not hand-waving

EvidenceOS keeps trust materials close to the product: security answers, DPA/DPIA posture, redaction, audit export, backup notes, incident handling, and conservative source mapping.

Buyer questions

Does it replace our repairs system?

No. It is an overlay for statutory-clock visibility and evidence preparation.

Does it guarantee compliance?

No. It supports evidence gathering, operational review, and pack preparation.

What can we see in a demo?

A sample case, clock status, evidence gaps, proof links, and a review-ready pack.

Awaab EvidenceOS supports evidence gathering, statutory-clock visibility, operational review, and conservative pack preparation. It does not guarantee legal compliance, regulator acceptance, Ombudsman findings, or litigation outcomes.