What is written summary evidence?

Short answer

Written summary evidence is the landlord's record of what was sent to the tenant after investigation, including content, channel, and timestamp.

Operational note

For review, preserve both the message content and delivery evidence. Do not merge tenant statements with landlord findings.

Related resources

• Glossary index
• Evidence checklist
• Resource hub

Sources checked

1. GOV.UK Awaab's Law guidance for social landlords Jurisdiction/scope: England
2. The Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025 Jurisdiction/scope: England

Review sign-off

• Humanizer: PASS
• Legal-safety: PASS
• SME: PASS
• External solicitor review: NOT OBTAINED

Awaab EvidenceOS supports evidence gathering and operational review. It does not guarantee legal compliance, regulator acceptance, Ombudsman findings, or litigation outcomes.