Synthetic pilot file
EvidenceTrail case study
How a provider can turn scattered Awaab evidence into an Ombudsman-context audit pack for internal review without replacing its repairs system.
- Starting point
- Active damp cases
- Primary artefact
- Evidence pack
- Review posture
- Operational
Pilot workflow
- 1. Import a bounded sample Start with active damp and mould cases from the existing repairs export, keeping source references visible.
- 2. Review clock and gap evidence Check statutory-clock dates, source custody, communication records, contractor evidence, and no-access context.
- 3. Prepare the pack for internal review Assemble the case chronology, redaction posture, source register, and decision notes before wider rollout.